Exchanges & returns
EXCHANGES AND RETURNS
When shopping with us please make your choices carefully - returning items to retailers adds unnecessay carbon footprint to the process of retailing - something we are keen to keep to a minimum in Walker & Walker.
In the event of deciding to return an item please include a returns note/copy of your receipt with your return, otherwise your order return may not be correctly identified or processed.
IN STOCK ITEMS
In stock items bought from our website can be refunded if returned within 14 days from the date your parcel arrived. In the event that a refund is requested then items must be back with us at the store within 14 days of receiving your order - any returns received after this time will be issued a Gift Voucher for the value of your order less original postage paid.
MADE TO ORDER/CUSTOM ORDERS
For these orders we make everything by hand to your specifications and due to this, we would much rather exchange your made to order garment rather than refund. With this in mind, Made to order/Custom Orders are only valid for exchange only.
To help avoid exchanges/returns please consult our size guide or ask us about the fit, we will happily help you get the right size and length.
ALL ITEMS SOLD AS 'SALE' ARE NON-RETURNABLE
Sale items can be identified by a SALE ribbon on the product listing in the web-store, or have a was/now price visible on the description and these items are to be considered 'non-returnable' products.