Made to order/Custom Orders explained
Made to order services/Custom orders can take many forms and everyone has their own understanding of what this means in terms of service and delivery.
Walker and Walker want to tell you more about what we do, when we make something just for you. We make everything ourselves from our Herefordshire studio - your garment is made with care and we take our time to do this.
How does it work?
A custom order means that you can choose your size and colour in your preferred tops/bottoms/set from our range and we will make this as requested.
Please note - all orders are made to order to your specifications, they are treated as non refundable and we will only exchange these items or offer credit in the form of a Gift Card which can be used instore or online - the cards have no expiry, so you can use the following season if required.
Once you order we aim to have your garment with you as soon as we can, but please allow 3 weeks for us to make up your order. We can not expidite any orders, or make any quicker as your order is placed in a queue to be made by hand.
Sadly we can not promise to turnaround made to orders more quickly than this, so plan ahead and we will ensure we can deliver within our time scale - please read on for more info on our made to order service.
Pre-Orders - if you have placed an order for a pre order garment then the lead time may be illustrated in the product description - these orders are often 4 weeks lead time as we order fabrics once all pre orders have been submitted - so the lead time can be a week or so longer than usual.
The process of making your order...
When we receive your order this starts the wheels of our small business turning.
Each week our orders are initially split into cloth type so we can order adequate fabric to cover that weeks orders. We operate this way so that we only ever stock the fabric we need to make our orders - this is with sustainability in mind. We only buy the cloth we intend to use. We also try to order all our fabric in one shipment to ensure that we do our bit to keep the carbon footprint to a minimum - so when you order from us you know we are mindful of our responsibility to our planet.
Our fabric is sourced from both the U.K. and Europe and we only use suppliers with ethical working practices in mind. The fabrics themselves are 100% cotton (unless otherwise stated) and are sourced from suppliers with the Oeko-Tex Standard 100 Certificate. Some of the softest cotton around - the cloth can take up to 7 days to arrive with smooth passage - but we think its worth the wait!
Once all the cloth hits down this goes straight to our cutting table. Unrolled, smoothed out and cut - all by hand. Beginning with the pockets and waistbands, before moving on to the main pieces of the garment - Nicola ensures each piece is perfect for the make.
Time to make!
Once cut - we will first complete the waistband of the garment (where applicable), this then joins the rest of your pieces which are collated and await their turn to be sewn by Nicola, Amy and Ty. We try to be as fair as we can when it comes to making our products, as we know everyone is keen to have their order as soon as possible - so we make everything in date order as quickly as we can without compromising on quality finishing.
We ask for 3 weeks for this process to be completed - 1 week for ordering cloth and 1 week for cutting and sewing before moving the product through to be individually wrapped ready for despatch. We wrap each piece in tissue paper and send it to you in our branded parcel bag which is fully recyclable.
Once ready, your order will be packed and you will then receive a parcel reference number - this informs you that the garments are on their way to you.
From time to to time - when fabrics are sold out or we run promotions online - then we can run over the 2-3 weeks. In such cases we know most customers don't mind and we thank you for the extra time we need.
If you do need your garments for a birthday or for a certain date, then please make us aware of this when you place your order - so that we can let you know if we are on schedule! Unfortunately we can not move your order forward in the queue, or rush your order through once you have placed your order as all orders are completed in the the order we receive them to be fair to every customer.
Please note - all custom orders are made to order to your specifications, they are treated as non refundable and we will only exchange these items or issue an online Gift Card if you find the items unsuitable.